COVID-19 Update

Ongoing customer support at all Alert Levels

The Luxaflex Customer Support team can help you with all your enquiries under all Alert Level settings. Contact our Customer Support team by email at customerservice@nzwindowshades.co.nz.

Consultations, quotes and showrooms

Customers outside of Auckland under Alert Level 2 can once again visit our dealers' showrooms to discuss product solutions, fabric and material options and help you with your plans. We, please ask that all customers abide by the social distancing and contact tracing requirements.

Those under Alert Level 2 restrictions can also arrange an in-home consultation and quote. Like our showrooms, we will follow all safety measures per the Governments guidelines. To book a consultation with your local store, follow this link.

For customers in Auckland under Alert Level 4, our dealers continue to be available to contact via phone or email. In addition to product advice, if you have your plans or window measurements, photos and details on hand, our Luxaflex experts can also guide you on price and prepare an estimate.

To find your nearest dealer and their relevant contact details, follow this link.

Manufacturing

Our head office and manufacturing operations will be closed until the Auckland region shifts to Alert Level 3

Installations, measure-ups and service work

Installers will be available under Alert Level 3 and below, providing OSH requirements and travel restrictions can be met. Equipped with appropriate PPE, they will be able to conduct installations, measure-ups and service work within your home should you be comfortable with their distanced presence.

Sample Express orders made before the 17th August

If you have an outstanding Sample Express order placed before our closing under Alert Level 4, we will process this for delivery once our head office is back up and running under Alert Level 3 in Auckland.

Check back here for future updates

As the situation unfolds and we return to work status, we will be making updates to this page to inform you of our operations and the precautions and reassurances you can expect.

We appreciate your understanding and patience during this time,

The Luxaflex Team

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