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Cleaning and care

Like all good things, Luxaflex products need a little love and care. We have dedicated this section to the maintenance of your Luxaflex® window shades so that they remain as clean and attractive as the day you got them. Like anything in the home, your shades are subject to regular dust and dirt. To find out about the best cleaning solution for your type of window shades, check out the information below.

Roller Blinds & Sunscreens

Dusting with a feather duster is all that is required to keep rollershades looking good. 

For the removal of dirt and grime, simply wipe fabric skins with a sponge soaked in lukewarm water. If marks are still visible add a little detergent, then dry gently with a clean cloth.

Alumninium Venetians

Weekly dusting with a feather duster is recommended. You can also carefully use a vacuum cleaner with brush attachment.

For the removal of built-up dirt and grime, we recommend professional cleaning. Many venetian cleaning companies can provide same-day service.

Countrywoods® Timber Venetians

Weekly dusting with a feather duster is recommended. You can also carefully use a vacuum cleaner with brush attachment.

For the removal of built-up dirt and grime, we recommend professional cleaning. Most venetian cleaning companies can provide same-day service.

Professional cleaning companies can treat timber slats with an anti-static solution to reduce future dust build-up.

Woodmates® Venetians

Weekly dusting with a feather duster is recommended. You can also carefully use a vacuum cleaner with brush attachment.

For the removal of built-up dirt and grime, we recommend professional cleaning. Most venetian cleaning companies can provide same-day service.

Duette® Shades

Duette® Shades are made from anti-static, dust-resistant fabric that repels dirt and dust. Most Duette® Shades fabrics can be cleaned in the following ways.

Regular light dusting with a feather duster or soft cloth maintains a like-new appearance. For more thorough cleaning, vacuum gently with a brush attachment.

Some fabrics can be spot cleaned (check with your stockist). Prepare a solution of warm water and a mild detergent. Dampen a clean white cloth in the solution and wring it out. Dab the spot with the dampened cloth until it is gone. Blot gently to avoid creasing or damaging the fabric. Do not rub the fabric. Allow the shade to dry in the completely lowered position. Do not spot-clean Batiste fabrics.

Professional ultrasonic cleaning services are an effective means of cleaning translucent Duette® Shades fabrics only. Blockout Duette® Shades fabrics cannot be ultrasonically cleaned.

Duette® Architella® Shades

Duette® Architella® Shades are made from anti-static, dust-resistant fabric that repels dirt and dust. Most Duette® Architella® Shades fabrics can be cleaned in the following ways.

Regular light dusting with a feather duster or soft cloth maintains a like-new appearance. For more thorough cleaning, vacuum gently with a brush attachment.

Some fabrics can be spot cleaned (check with your stockist). Prepare a solution of warm water and a mild detergent. Dampen a clean white cloth in the solution and wring it out. Dab the spot with the dampened cloth until it is gone. Blot gently to avoid creasing or damaging the fabric. Do not rub the fabric. Allow the shade to dry in the completely lowered position. Do not spot-clean Batiste fabrics.

Professional ultrasonic cleaning services are an effective means of cleaning translucent Duette® Architella® Shades fabrics only. Blockout Duette® Architella® Shades fabrics cannot be ultrasonically cleaned.

Luminette® Privacy Sheers

Regular light dusting with a feather duster maintains a like-new appearance.

Some fabrics can be spot cleaned (check with your stockist). Prepare a solution of warm water and a mild detergent. Dampen a clean white cloth in the solution and wring it out. Dab the spot with the dampened cloth until it is gone. Blot gently to avoid creasing or damaging the fabric. Do not rub the fabric. Allow the shade to dry in the completely lowered position.

Professional ultrasonic cleaning services are an effective means of cleaning Luminette® Privacy Sheers fabrics.

Silhouette® Shadings

Regular light dusting with a feather duster maintains a like-new appearance.

Some fabrics can be spot cleaned (check with your stockist). Prepare a solution of warm water and a mild detergent. Dampen a clean white cloth in the solution and wring it out. Dab the spot with the dampened cloth until it is gone. Blot gently to avoid creasing or damaging the fabric. Do not rub the fabric. Allow the shade to dry in the completely lowered position.

Professional ultrasonic cleaning services are an effective means of cleaning Silhouette® Shadings fabrics.

Countrywoods® Shutters

Weekly dusting with a feather duster is recommended. You can also carefully use a vacuum cleaner with brush attachment.

Slats can be wiped with a soft damp cloth.

Vertical Blinds

Cleaning requirements are minimal because Vertical blades don’t provide ‘shelves’ for dust. An occasional wipe with a damp cloth is all that’s needed.

For the removal of built-up dirt and grime, we recommend professional cleaning. Many blind cleaning companies can provide same-day service.

Pleated Blinds

Luxaflex® Pleated Blinds are anti-static, so they repel dust and dirt.

Dusting or vacuuming an average of twice per year is sufficient to keep blinds in good condition.

When using a vacuum cleaner, set it to a gentle level of suction and use an attachment with a soft brush.

Luxaflex Guarantee, Care & Operation Brochure

To read more about the guarantee, care and operation of your blinds select from the downloads below. If you purchased your blinds through one of our Gallery Stores, make sure to download the corresponding brochure.

Warranty registration

All our Luxalfex products come with either a three or five year warranty backed by NZWS. Fill in the details below to register your warranty now.

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Frequently asked questions

Need some questions answered? To save you time we have put together a list of common queries. If you still can't find what you're after, no need to worry, simply get in touch as we're always here to help.

How do I clean my Luxaflex® blinds?

No matter what type of Luxaflex® blind you have, we have all your cleaning and care needs covered. Check them out above.

What sort of warranty do I get with Luxaflex® blinds?

All Luxaflex® products come with either a three or five year warranty for fabrics and parts. If you have any problems with your Luxaflex® blinds, the first point of contact should be the official retailer who sold them to you.

How do I contact the Luxaflex® team?

If you need more information about anything to do with Luxaflex® Window Fashions, please contact our customer service team on 0800 223 224.

Who makes Luxaflex® Window Fashions in New Zealand?

New Zealand Window Shades is the only agent for Luxaflex® Window Fashions in New Zealand. We manufacture and market Luxaflex® window coverings, along with other leading brands of window coverings and awnings, from our headquarters at 15 Lady Ruby Drive, East Tamaki, Auckland.

Will Luxaflex® blinds fit my window?

Yes. All Luxaflex® window coverings are custom made to the exact specifications of your windows. Some Luxaflex® products can be made to fit unusual or difficult shaped windows, such as arched, circular and skylight.

Are Luxaflex® products child safe?

Child Safety is an important consideration for all Luxaflex® products. We continually monitor Child-Safety Standards to ensure our window coverings comply with applicable safety standards.

Cordless operating systems offer optimum Child Safety. Our extensive selection of child-safe cordless operating systems includes Automation, Wand Control, the LiteRise Lifting System, the PowerView® Automation for Duette® and Duette® Architella® Shades, and the exclusive Luxaflex® Ultraglide®.

For window coverings that traditionally operate with a chain or cord, Luxaflex® Window Fashions offers a range of optional tensioner devices and cleats that can be fitted to your chosen window covering. These devices need to be selected at the time of ordering and fitted at the time of installation.

What level of privacy can I achieve with Luxaflex® blinds?

Luxaflex® window coverings offer a variety of privacy levels, from total blockout through to complete transparency. We recommend you discuss your requirements with a salesperson at your nearest Luxaflex® stockist. 

Do Luxaflex® blinds provide insulation for windows?

All Luxaflex® window coverings provide some degree of insulation. However, some products like our Duette® Shades and Duette® Architella® Shades can outperform the best. Why not discuss what you are trying to achieve with the salesperson at your nearest Luxaflex® stockist to get the right insulation solution for you.

Do Luxaflex® blinds fade with the sun?

Although no product can be completely fade-proof (especially in the harsh UV environment here in NZ), Luxaflex® Window Fashions maintain the highest standards of colourfastness possible. In fact, we trust the quality of our products so much we back them all with a comprehensive three or five year warranty for your peace of mind.

Can Luxaflex® blinds be installed in a bathroom?

Absolutely, however, some Luxaflex® products are better suited to rooms with higher moisture levels. These include Woodmates® Venetians and Roller Blinds. If you are worried, discuss your requirements with a salesperson at your nearest Luxaflex® stockist. After all, you don't want to be stuck with mouldy and rotten blinds!

Can Luxaflex® blinds be automated?

Yes, hard-wired and wireless automation options are available with many Luxaflex® window coverings. Automated blinds can be controlled independently or as part of a smart-home installation. Learn more about automated solutions here.

How long will I have to wait for my new Luxaflex® blinds to arrive?

This all depends on the type of Luxaflex® window coverings you have ordered. Some take as little as 10 working days, others, such as shutters, can take up to six weeks. it is always best to start thinking about your window covering options ahead of time. No matter what, Luxaflex® window coverings are definitely worth the wait - quality products take time. If you do have specific timeframes you need to meet, discuss your completion dates with your stockist prior to purchase so we can ensure you get what you need on time.

Can I install Luxaflex® window coverings myself?

All Luxaflex® window coverings are sold through licensed stockists and installation is normally part of the service. Full fitting instructions are supplied with every product, so if you are a competent handyman you can DIY, although we do not recommend it.

Standard guarantee, care and operation booklet

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Contact us

Head Office

New Zealand Window Shades 15 Lady Ruby Drive Auckland, 1258

Phone

0800 223 224

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